JS Farm Resort · Karjat
Cancellation & Refund Policy
How cancellations, changes and refunds work.
Last updated: August 2026
We understand that plans change. This policy sets out how cancellations, modifications and refunds are handled for stays at JS Farm Resort.
How to cancel or change a booking
Cancellation and modification requests must be sent to us in writing — by WhatsApp or email — and are effective from the time we receive and acknowledge them. Requests made by phone alone are not treated as confirmed until acknowledged in writing.
Rate-specific terms
The exact cancellation window and any charge that applies depend on the rate plan you booked. The applicable terms are shown on the booking engine before you confirm, and are repeated on your booking confirmation. Where a rate is described as non-refundable or as a special promotional, festival or long-weekend rate, the amount paid is not refundable and the booking cannot be cancelled for a refund.
No-show
If you do not arrive on your scheduled check-in date and have not informed us in advance, the booking is treated as a no-show and no refund is payable.
Early departure
If you check out before your booked departure date, the unused nights remain chargeable and are not refunded.
Group and full-property bookings
Bookings for large groups, the dormitory at full occupancy, events or exclusive use of the property may carry separate deposit and cancellation terms. These will be confirmed to you in writing at the time of booking and take precedence over the general terms above.
Date changes
Where we are able to accommodate a date change, we will do our best to move your booking rather than cancel it. Date changes are subject to availability and to any difference in rate between the original and new dates.
Refund processing
Approved refunds are processed to the original payment method within 7 to 10 working days of approval. The time taken for the amount to appear in your account depends on your bank or card issuer. Payment gateway or booking engine charges, where applicable, are non-refundable.
Bookings made through travel websites
If you booked through an online travel agency or another third party, that platform’s cancellation policy applies and cancellation must be requested through them, not directly with us.
Circumstances beyond our control
In the event of heavy rainfall, natural events, government restrictions or other circumstances beyond our reasonable control that prevent your stay, we will work with you to reschedule your booking to a mutually convenient date.
Contact
To cancel or change a booking, call +91 88505 37382 or message us on WhatsApp at +91 81691 31438.